Frausto's Mexican Food

Refund Policy

Last updated: October 3, 2026

• Returns
• Damaged, Spoiled or Wrong Orders
• Lost or Late Packages
• Cancelling or Changing an Order
• How Refunds Work
• Contact Us

Returns

For food safety, we can't accept returns of any food product, opened or unopened.

Damaged, Spoiled or Wrong Orders

If something is wrong with your order, contact us within 7 days of delivery with:

• your order number,
• a photo of the problem (the pouch, the box and the shipping label),
• a short description of what happened.

Once we review it, we'll send a replacement or refund the affected items, your choice. You don't need to send anything back.

Lost or Late Packages

Every order ships with tracking. If tracking shows your package as delivered but you can't find it, check with neighbors and your building's mail area first, then contact us within 7 days. If a package is lost in transit, we'll work with the carrier and send a replacement or a refund. We can't cover packages lost because of a wrong address entered at checkout, but we'll help where we can.

Cancelling or Changing an Order

Need to cancel or change something? Contact us as soon as possible. If your order hasn't shipped yet, we'll cancel or update it. Once it ships, we can't cancel it.

How Refunds Work

Approved refunds go back to your original payment method. You'll get an email when it's processed, and your bank may take 5 to 10 business days to show it. Discount codes have no cash value and aren't refunded.